Privacy Policy

Last Updated: April 08, 2025

This privacy policy describes how Sunwhip (“the website,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit sun-whip.com (“the website”), use our services, make a purchase, or otherwise interact with us (collectively referred to as “the services”). In this privacy policy, “you” and “your” refer to you as a user of the services, whether you are a customer, website visitor, or another individual whose information we collect under this policy.

Please read this privacy policy carefully.

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices, legal, or operational requirements. We will post updates on the website, revise the “Last Updated” date, and take any other steps required by law.

How We Collect and Use Your Personal Information

We collect information to provide, improve, and protect our services, comply with legal obligations, and safeguard the rights of our users.

Personal Information We Collect

Information You Provide:

• Contact Information – name, address, phone number, email

• Order Information – shipping and billing details, payment confirmations

• Account Information – usernames, passwords, security questions

• Customer Service Information – messages or inquiries you send us

Information Collected Automatically:

• Device and browser information, IP address, and how you interact with our website through cookies and similar technologies.

Information from Third Parties:

• Payment processors, shipping providers, or analytics partners that support our store operations.

How We Use Your Personal Information

• Provide Products and Services – fulfill orders, process payments, ship items, manage accounts, and handle returns.

• Marketing and Advertising – personalize content, send promotions, and display ads (with your consent where required).

• Security and Fraud Prevention – detect and prevent fraud or unauthorized activities.

• Customer Support and Service Improvement – respond to inquiries and enhance user experience.

Cookies

We use cookies for website functionality, analytics, and personalization. You can manage or disable cookies in your browser settings, but some features may not function properly.

How We Share Personal Information

We may share your information with:

• Vendors and service providers (e.g., payment processors, shipping carriers)

• Business and marketing partners (in accordance with their privacy policies)

• Affiliates within our corporate group

• As required by law, or in response to legal processes

• In connection with business transfers such as mergers or acquisitions

We do not sell your personal information.

Children’s Data

Our services are not intended for children. We do not knowingly collect personal information from individuals under 16.

Security and Retention

We take reasonable measures to protect your information but cannot guarantee absolute security. We retain your data as long as needed to provide services, comply with laws, and resolve disputes.

Your Rights

Depending on where you live, you may have the right to:

• Access or request a copy of your data

• Request corrections or deletions

• Opt out of marketing or targeted advertising

• Restrict or withdraw consent for certain processing activities

To exercise these rights, contact us at support@sun-whip.com or +1 (555) 123-4567. We may verify your identity before fulfilling requests.

International Users

Your data may be processed outside your country, including in the United States, United Kingdom, Canada, Australia, or New Zealand, using appropriate legal safeguards for data transfers.

Contact Us

For questions or concerns about this policy or how your data is handled:

• Website: sun-whip.com

• Address: 123 Glow Street, Los Angeles, CA 90001, USA

• Email: support@sun-whip.com

• Customer Service Hours:

  • Monday to Friday: 9:00 AM – 5:00 PM (PST)

  • Saturday to Sunday: 11:00 AM – 4:00 PM (PST)