Sunwhip Shipping Policy

We are committed to providing our customers in the United States, United Kingdom, Australia, Canada, and New Zealand with excellent and reliable shipping services.

Shipping Details

• Applicable Countries: United States, United Kingdom, Australia, Canada, New Zealand

• Cut-off Time: 6:00 PM (GMT+00:00) United Kingdom Time (Mon–Fri)

• Processing Time: 1–3 business days (Mon–Fri)

• Delivery Time: 8–12 business days (Mon–Fri)

• Shipping Partners: FedEx, GLS, DHL

• Shipping Cost: Free

Free Shipping

All orders within the United States, United Kingdom, Australia, Canada, and New Zealand are shipped free of charge. No additional costs will be applied for delivery.

Shipping Partners

We work with trusted shipping partners, including FedEx, GLS, and DHL, to ensure reliable and timely deliveries.

Track Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.

Lost or Missing Packages

If your package is delayed, missing, or marked as delivered but not received, please contact our customer service team immediately. We will work with our shipping partners to investigate and, if necessary, issue a replacement or refund. Refer to our Return & Refund Policy for more details.

Changing Your Address

If you need to update your shipping address, email us at support@sun-whip.com within 24 hours of placing your order or before the cut-off time (6:00 PM UK Time). We will do our best to accommodate your request if the order has not yet been processed or shipped.

Not at Home

If you are unavailable at the time of delivery, our shipping partner will attempt redelivery or leave your package at a nearby pickup point, depending on the carrier’s policy. You will receive a notification with instructions to collect your package.

Refusing Delivery

If you refuse to accept delivery, return shipping costs will be your responsibility.

Contact Us

For questions about your order or our shipping terms, please reach out to our customer service team:

• Email: support@sun-whip.com

Company Information

• Website: sun-whip.com

• Address: 123 Glow Street, Los Angeles, CA 90001, USA

• Customer Service Hours:

  • Monday to Friday: 9:00 AM – 5:00 PM (PST)

  • Saturday to Sunday: 11:00 AM – 4:00 PM (PST)