Sunwhip Returns and Refunds Policy

This policy applies to the following countries:
United States, United Kingdom, Australia, Canada, New Zealand

Right of Withdrawal

You have the right to cancel your order within 14 days of receiving it without providing a reason. After cancellation, you have an additional 14 days to return the product.

Conditions for Returns

• Product Condition: To be eligible for a return, the item must be unused, in the same condition you received it, and in the original packaging.

Return Process

1. Contact Us: Email our customer service team at support@sun-whip.com within 14 days of receiving your order. Provide your order number and the reason for your return.

2. Receive Return Instructions: We will send you return instructions and the return address. The address may vary depending on your location or product type, so please contact us first before shipping your return.

3. Return Costs: Unless otherwise specified, the cost of return shipping is your responsibility.

Refund Process

• Processing Time: Refunds are processed within 5 business days after we receive your returned item.

• Refund Method: Refunds will be issued to your original payment method.

Specific Scenarios

• Damaged or Defective Items: If your order arrives damaged or defective, email us at support@sun-whip.com with photos of the issue. We will arrange a replacement or refund promptly.

• Incorrect Product Received: If you receive the wrong item, contact us at support@sun-whip.com. We will send the correct product at no additional cost.

• Product Not Received: If your order has not arrived within the expected delivery time, contact us at support@sun-whip.com or call +1 (555) 123-4567. Check our tracking page for updates before reaching out.

• Change of Mind: Items can be returned within the return period if they meet the return conditions.

• Cancellation: Orders can be canceled within 24 hours of placing them. If the order has already shipped, please follow the standard return process after receiving the item.

• Exchanges: We do not offer direct exchanges. Please return the item and place a new order after your return has been approved.

Company Information

• Website: sun-whip.com

• Address: 123 Glow Street, Los Angeles, CA 90001, USA

• Email: support@sun-whip.com

• Customer Service Hours:

  • Monday to Friday: 9:00 AM – 5:00 PM (PST)

  • Saturday to Sunday: 11:00 AM – 4:00 PM (PST)